I’ve got to give credit where it’s due. After getting back from my trip last week (more on that later), I discovered that I had some extremely annoying problems with my Comcast Tivo service. The next day I called to complain and, hopefully, get it fixed. Although the tech person I talked to couldn’t fix it, she was very apologetic and friendly and we scheduled a customer service visit. Then I woke up today to find everything working again. So when I called to cancel my upcoming appointment to fix it, I asked if they could credit my account for the time my DVR wasn’t working. And without any complications or questions or anything, the customer service dude credited the full month’s cost of the box and Tivo service. Obviously, I would prefer that everything just work, but any interaction with telecom customer service that goes so smoothly deserves note–it’s only fair, since I was quite prepared to pillory them for what I assumed would happen.
Good customer service fever… catch it!
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