Nov 152006

My dear friend over at Supine Fever just wrote about a pretty nearly universal experience she’s had with UPS (link here):

I ordered something off of ebay, and it was due to arrive last Friday. The UPS guy only delivers to my area during the “After 5pm” timeslot, and I was at work Friday night, so I got home to a yellow slip saying they’d be back at the same time Monday.

So, I looked forward to my awesome new ebay It all weekend. Monday came, and I rushed home a few minutes early from my internship so that I could be home at 5pm on the dot, and sweet Mary mother of God, the yellow slip was on the door, saying they had come at 4:45. I was incensed. Incensed!

This is, without question, a total mess–the kind of customer service disaster that I think really hurts big businesses all the time (see also: cable companies, phone companies, cell phone companies, banks, etc). Why aren’t these corporations interested in doing the extra 5% of work it would require to make life better and easier for their customers? ESPECIALLY since doing so would make them stand up in stark contrast to their competition.

Anyway, my rant about big business in general put aside for the moment, I’ve got a pretty simple question specific to package delivery: why don’t these companies deliver on Saturdays? I don’t mean for an additional fee; I mean as a standard service for regular shipping. For the millions of people who work during the day on every weekday, the missed delivery experience is incredibly common and indescribably frustrating (although I’m trying). Even as a student with a relatively-flexible daily schedule, I’ve had many problems being home at the right time to receive packages, and over the summer when I was working a regular nine-to-five I ended up having to hoof it out to the FedEx Shipping Center after work just to get my package. Assuming that it’s not practical to simply add a day of delivery (although we know they have people working on Saturdays already, to deliver their Super Extra Priority Express packages), I propose that UPS simply adjust its schedule, bumping everything by one day: deliveries on Tuesday, Wednesday, Thursday, Friday, and Saturday. No deliveries on Sunday or Monday. See what I just did there?

Now I know there are probably good reasons for the policy–it probably costs more to pay someone to work on weekends then on weekdays, the bulk of their packages are sent to and from businesses which are only open on weekdays, their infrastructure and flowcharts and brochures are all premised on weekday deliveries, etc. So let me offer an alternative plan that addresses one of those reasons and weakens the strength of another: why not have two types of regular shipping–commercial and noncommercial? Commercial packages are M-F; noncommercial are T-S (or M-S even!). Would this be more work for these companies, especially initially? Absolutely. Would I make sure that, whenever I had the choice, I would use the service that gives me the option of a Saturday delivery over the one that doesn’t? Absolutely. Would I pay an extra fifty cents or a dollar to know that I could schedule my package delivery for a day that I might be home? Absolutely.

There are at least a couple of smart people reading this. Tell me why I’m naive, stupid, misguided, or wrong for some reason I couldn’t possibly have known. Or, you know, forward this link to your great uncle Milton, VP at UPS.

Nov 152006

O.J. to discuss killings of wife, friend in TV interview

“O.J. Simpson, in his own words, tells for the first time how he would have committed the murders if he were the one responsible for the crimes,” the network said in a statement. “In the two-part event, Simpson describes how he would have carried out the murders he has vehemently denied committing for over a decade.”

The interview will air days before Simpson’s new book, “If I Did It,” goes on sale Nov. 30. The book, published by Regan, “hypothetically describes how the murders would have been committed.”

In a video clip on the network’s Web site, an off-screen interviewer says to Simpson, “You wrote, ‘I have never seen so much blood in my life.’ ”

“I don’t think any two people could be murdered without everybody being covered in blood,” Simpson responds.

I guess he must really need the money. This is going to be a repugnant, undignified spectacle, and not in a fun way. The worst/best part about it is how the title of the book (“If I Did It, Here’s How It Happened”) fails to even clearly state that O.J. isn’t responsible for the killings–which is strange, since if I killed two people and lied about it for years (sometimes under oath), I wouldn’t suddenly have any qualms about lying in print. Why not just go with “If I Had Done It, Here’s How It Would Have Happened”? Well, I think we all know the answer, but it’s just too depressing to think about any more.

I hate to channel Aaron Sorkin, but is there no level of indecency so outrageous that even a television executive will draw the line? I know this is Fox we’re talking about here, but even so, this is pretty disgusting. I wonder if we have the makings of another civil case here.

At any rate, I’m going to go out on a limb and say that Fox will never actually air this. Maybe that’s just wishful thinking.

More from the Washington Post.